Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, please login on your account and select the articles that you wish to return and print your return Form.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a short amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@timoonboutique.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not exchange items.
Shipping returns
To return your product, you should mail your product to:
Timoon Boutique – 2 rue Marguerite de Brabant L-1254 Luxembourg
Note that the return shipping fees are at your expenses.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, only the cost of the item will be refund.
If you are returning many items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Hello@timoonboutique.com for questions related to refunds and returns, please mention it in the title of your email.